Terms and conditions of use

Prices

All prices include VAT (Value added Tax).

Shipping cost are excluded of the price.

 

Payments

Payments accepted by Security system Paypal. All major credit cards are accepted, you don’t need a Paypal account.

Shipping

Our product shipments are made by Correos (Spanish Post) & MRW.

You can order Express Shipment in order to recive your product in 24 hrs (Within Spain) Just write us at comercial@coolsec.com

Prices:

  • Within Spain: 4 €
  • Europe: 8 €

Within 24hs of receiving your order we will send and email confirming all the details. Orders will be processed on the first working day after the order has been placed and it will take between 4 to 5 working days to arrive depending on the destination.

In the unfortunate case that you have not receive any email confirmation, don’t hesitate to contact ourselves to comercial@coolsec.com

 

WARRANTY / Returns / Cancellations

COOLSEC have a commitment to quality with our customers and the guarantee to the delivery of our products in excellent condition.

Return Process:

  1. In the unlikly case that you are not satisfied with the product, you have (7) days from reception to get in contact with us at comercial@coolsec.com to tell us why you want to return it in addition to identifying your full name, order number, shipping code certified mail.
  2. As soon as receiving your request one of our team member will asses and contact you in order to give you instructions on the best way to return it to us. Please remember that in order to accept your return, the product must be in the same packaging and in perfect condition.
  3. Upon reception of your returned item, we will send you an email confirming and will re-issue the replacement Coolsec or re-imburse you the money if agreed. Any shipping charges incurred will be excluded from refund  with the exception of faulty/defective products.

New products

No new product at this time

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